Refund Policy

1. Purpose

This Refund Policy explains the cancellation, refund and payment rules applicable to tours, activities, transportation, airport transfers, private drivers and car rental services booked with Bali 99 Tours & Travel (“Bali 99”, “we”, “us” or “our”).

2. Booking Confirmation

A booking is considered confirmed only after the required payment has been successfully received and the booking confirmation has been issued by Bali 99 Tours & Travel. Service-specific cancellation terms stated on a quotation, invoice or booking confirmation will apply where they differ from this general policy.

3. Customer Cancellation

• 14 days or more before the scheduled service: eligible for a refund of the amount paid, less non-refundable third-party charges, payment processing fees, bank charges, or supplier cancellation fees.
• 7–13 days before the scheduled service: up to 50% of the amount paid may be refundable, subject to supplier terms and non-refundable costs.
• Less than 7 days before the scheduled service: payments are generally non-refundable because suppliers, vehicles, guides, venues and operational resources may already have been committed.
• No-show: no refund will normally be provided.

4. Changes and Rescheduling

Requests to change the date, itinerary, passenger details or service scope are subject to availability and supplier approval. Additional costs may apply. A rescheduled booking may be treated as a cancellation and new booking where suppliers impose cancellation charges.

5. Cancellation by Bali 99

If Bali 99 must cancel a service due to circumstances within our control, we will offer an appropriate alternative or refund for the affected service. Where cancellation results from circumstances outside our reasonable control, including severe weather, natural disasters, government restrictions, transportation disruption or supplier failure, refund or credit arrangements will depend on amounts recoverable from the relevant suppliers.

6. Card Payments – Visa & Mastercard

Card payments are processed through an authorized third-party payment gateway. Bali 99 does not store full card numbers, CVV/CVC codes or other complete payment-card credentials on this website. Eligible card refunds will normally be returned through the original payment method and may take additional processing time depending on the payment gateway and card-issuing bank.

Where applicable, payment gateway or card processing fees that have already been charged and are non-refundable may be deducted from the refund amount.

7. Refund Processing

Approved refunds will be initiated after cancellation eligibility and supplier costs have been verified. The time for funds to appear depends on the payment gateway and issuing bank.

8. How to Request a Refund

Send the booking reference, customer name, service date, reason for cancellation and payment details to bali99explorer@gmail.com. For urgent booking matters, contact WhatsApp at +62 813-5380-5083.

9. Chargebacks and Payment Disputes

If you believe a card transaction is unauthorized or incorrect, please contact us promptly so that we can investigate and resolve the matter. Nothing in this policy limits any rights available to a customer under applicable law or the rules of the relevant card scheme.

10. Policy Updates

We may update this policy from time to time. The version published on this website will apply to future bookings, while confirmed bookings remain subject to the terms communicated at the time of booking.

11. Contact

Bali 99 Tours & Travel
A Brand of PT Kreasi Langit Sembilan
Jalan Tukad Banyusari GG/VII No 5, Panjer, Denpasar Selatan, Denpasar, Bali, Indonesia 80225
Email: bali99explorer@gmail.com
WhatsApp: +62 813-5380-5083